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If you are not receiving notice of your completed cycles, be sure to review the Notification option within the Clothesline Mobile or CleanPay Mobile App Settings. This feature must be enabled to received notifications.
Log in to the Apple App Store or Google Play and search for “Clothesline Mobile”.
The account balance is on the main screen and is updated in real time.
Yes. Clothesline Mobile transactions are SSL encrypted by your smartphone when connecting to our PCI-certified host for the latest in transaction security.
You can place a service call by phone, email, or through the FMB Laundry Service App. To reach us by phone, call our service department at 800-832-6193. You can also email your request to service@fmblaundry.com, including your property name, equipment location, and a brief description of the issue. For added convenience, service requests can be submitted directly through the Clothesline Mobile App. Once your request is received, our team will confirm and schedule service promptly.
To request a custom proposal for commercial laundry equipment, systems, or leasing, simply fill out our online request form. A member of our team will contact you to review your property’s needs and provide a tailored, competitive proposal.
The EDL1 code means that the washer or dryer door is not fully closed. Make sure the door is securely latched, then restart your cycle. If the message continues to appear, please contact FMB Laundry for service assistance.
You must have Bluetooth enabled in your phone Settings as well as in the Clothesline or CleanPay Mobile App Settings.
On the main screen, tap the “Refill My Account” button. Log in to your account, enter your payment information, and select an amount to add. The funds are automatically placed in your account.
Yes. The phone connects to the machine via Bluetooth. As long as you have enough money in your account to start a cycle, you’re ready to go.
The SRC code is posted in the laundry room.
Service calls are typically completed within 24 business hours. In many cases, our technicians are able to respond the same day to ensure minimal downtime and a quick resolution.
The E4 message indicates that there are no funds available on your laundry card. To resolve the issue, add value to your card using the on-site payment station or the mobile app before starting your next cycle.
The CVA Code expires seven days after it is issued. If your code has expired before use, you can generate a new one or reach out to our support team for help.
